Refund Policy
1. Our Promise
At Güzel Cilt Studio, we take great pride in the quality and care behind every formulation.
Each product is crafted, packed, and delivered with attention to detail to ensure you receive it in perfect condition.
2. No Return or Exchange on Opened Products
Due to the nature of skincare and hygiene standards, we *do not accept returns, refunds, or exchanges* once a product has been opened, used, or tampered with.
This ensures the safety and purity of all our customers’ skincare.
3. Damaged or Incorrect Orders
If your order arrives damaged, leaking, or incorrect, please contact us within 48 hours of delivery with a clear photo or video of the issue.
Our support team will review your case and, if approved, arrange a replacement or store credit.
4. Order Cancellation
Orders can be cancelled within 2 hours of placing them — before they are processed for shipment.
Once the parcel has been dispatched, cancellation is no longer possible.
5. How to Reach Us
For support, please email info@guzelciltstudio.com with your order number, name, and proof of issue.
Our team will respond promptly with a resolution. Thank you for trusting Güzel Cilt Studio — where every drop is made with love, purity, and care.
